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In this day, many businesses take the position that the customer is always right, and they will take back anything for any reason. We call this the discount store mentality. Buy it today, use it, wear it, keep it around for 6 months or even a year, and then return it. These types of policies are causing many companies to go bankrupt or out of business. Then what is their guarantee worth?
At The Shofar Man, we are taking a different approach, which is allowing us to give our customers the best product at the lowest price. The truth is, when an excessive return policy is allowed, the business will charge 10% to 20% more for their products in order to make up for the losses. Then everyone pays for the abuses, with higher prices.
inspect our products when we add them into inventory.
provide pictures of the product, so you see exactly what you are buying.
generally ship via UPS and insure our packages.
4) We package all products to meet the strict UPS guidelines.
5) We encourage customers to ask questions, so that they can be knowledgeable about what they are purchasing.
6) Because of health reasons, we have a no return policy on all Shofars. (Including Yemenite Shofars, Rams Horn Shofars, Sterling Silver Shofars, Leather Shofars, Anointing Shofars, Rare Shofars, and Twin Shofars.) Would you want to purchase a Shofar that someone else bought and used (spit in), then returned? If you purchase from a place that allows Shofars to be returned, you are taking the chance that you may get a returned Shofar.
Absolutely no returns on Shofars, Harps, special-order items, closeout items,
opened or used items, DVD's, CD's, mezuzah scrolls (parchments), oil menorahs,
kippot (kippahs) by the dozen, cosmetics, perfumes, and colognes.
will accept returns on most items as long as they are not opened, used, damaged,
soiled, or have damaged packaging. The item must be returned in the exact
condition that we sent it.
Wholesale customers - absolutely no returns. Damaged products may be
exchanged if we are notified within 24 hours of you receiving the product.
With your help and the following of this return policy, we will be able to continue to offer you the best product at the lowest prices.
--The Shofar Man, Inc.
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